This documentation is focused on the merchant integration for payment dispute resolution. The objective of the system is to accelerate dispute resolution and significantly reduce chargebacks by implementing tight integration into merchant payment systems, which will empower merchants to respond more efficiently and effectively to alerts within their stipulated timeframes.
Please note, TxShield may push more than one alert for the same transaction. This is because TxShield listens to multiple systems to identify any possible alerts at the first opportunity and will send all identified alerts to the merchant system (TxShield will not have enough transaction information to identify if the transaction has already been addressed). Merchant systems should be able to manage multiple alerts for a single transaction.